Roto-Rooter's COVID-19 Response
To our valued customers:
As the coronavirus (COVID-19) continues to disrupt daily life, Roto-Rooter wants to assure homeowners and business customers that we are taking steps to help our employees and customers stay safe and healthy.
Open, Fully Staffed, and Ready to Help the Communities We Serve
We know many of you are working from home and self-quarantining. A houseful of people puts added stress on your plumbing system and can increase the likelihood of serious plumbing and drain problems.
Roto-Rooter is ready to help with service anytime you need us. We’re still operating under our normal hours of operation: 24 hours a day, 7 days a week. We’re carefully monitoring the COVID-19 situation and strictly following government health and safety guidelines to minimize the spread of the virus and protect our customers and employees in every community we serve.
Our Plumbers are Essential Service Providers
All Roto-Rooter plumbers and water cleanup team members who visit your home or business will adhere to our high standards of cleanliness, safety, and hygiene before, during, and after every service visit.
In order to ensure maximum effectiveness, we’ve instructed our service technicians to uphold and enhance our already strict cleaning and disinfecting measures to ensure the safest possible work environment. Additionally, we’re following CDC (Centers for Disease Control) guidelines designed to stop the spread of the virus, including:
- Wearing personal protective equipment
- Eliminating physical contact, including handshakes. We’ll use only non-contact methods of greeting
- Maintaining effective social distancing when possible
- Washing hands thoroughly with soap and water for at least 20 seconds at every opportunity
- Using hand sanitizer
- Using disinfectant products to ensure touchpoints are clean in workspaces, vehicles, and on equipment
- Sanitizing shared-use devices such as tablets and clipboards; customers should consider using their own pens to sign paperwork
- Customer Service
Our customer service department is fully staffed to assist you with scheduling service calls, answering questions and meeting all your needs. We have implemented the following additional precautions to ensure a safe experience and excellent service.
- Our customer service representatives and service technicians will ask if anyone in the structure is symptomatic of illness.
- We’ll honor special requests from customers seeking to maintain a safe distance from our service technicians.
- Roto-Rooter personnel are always aware of the risks and symptoms of illness. Any employee feeling potential signs of the virus will stay home and seek a professional medical evaluation.
- You can count on all of us at Roto-Rooter to conduct ourselves with the highest level of professionalism and dependability throughout this health crisis.
Roto-Rooter Plumbing, Septic Pumping & Draining Cleaning Services of Northern Michigan developed Zero-Contact Service in response to the outbreak of the COVID-19 virus. At Roto-Rooter we understand that people are nervous about inviting outsiders into their homes right now. They don’t want to get close to a stranger, they aren’t interested in shaking hands, and they have anxiety about a service technician walking around inside their homes touching surfaces.
WHAT DOES ZERO CONTACT SERVICE MEAN?
It’s your assurance that Roto-Rooter is putting safety first. Yours and ours. It begins when you call Roto-Rooter to schedule service. Our customer service representative will inquire about your plumbing or water damage problem, then they’ll also ask if anyone in your home has been sick with virus symptoms. They’ll ask if you have any special requests for when our plumbers and service technicians arrive. For instance, if you’d rather they enter through the garage instead of the front door, just pass along your special instructions and we will carry them out.
SOCIAL DISTANCING/PHYSICAL DISTANCING
When our technicians arrive at your home, they’ll follow CDC guidelines, which includes maintaining at least 6-feet of distance between you and them. We ask that you do the same.
PERSONAL PROTECTIVE EQUIPMENT (PPE)
Our technicians will also wear appropriate personal protective equipment, which may vary by location and could depend on the situation. Here’s what to expect:
- Disposable gloves, latex or nitrile. We’ll wear them while working and we’ll put on a fresh set before handling your paperwork and credit card.
- Boot covers, so we don’t carry in germs, track mud, or stain your carpeting
- Face masks. The type may vary by location and availability. As you probably know, face masks of all kinds are in short supply and are even being rationed in some areas. Hospitals and medical centers are being given higher priority to take delivery of masks before plumbers and service personnel. Please know that we’re doing everything possible to equip all Roto-Rooter branches with all the PPE they need to be safe, but it will likely vary by location. This means your service technician might wear a paper surgical style mask, a cloth surgical mask, an N-95 mask, a dust mask, plastic face shield or even a bandana.
Our service technicians wash hands frequently with soap and water for at least 20 seconds. They’re also using hand sanitizer as needed. Additionally, they’ll disinfect touchpoints before, during and after jobs, including service vehicle steering wheels and door handles, equipment and even the plumbing fixtures they handled in your home.
You can depend on Roto-Rooter's Zero Contact Service commitment to customers and employees. All company-owned branches are dedicated to the program, as are most independent Roto-Rooter franchises and contractors. If you see ways we can improve, please let us know. We want to be your trusted partner.