Roto-Rooter Traverse City Plumbing, Septic Systems and Drain Cleaning Services

My bathroom flooded after doing a load of laundry in my washer and the drains somehow were all clogged. So I called and made an appt. They said a technician would be here the following day between 1pm & 4pm (they offered an after hours service but I decided to just wait) and about 10 minutes before 1pm I received a call that they were on their way. I also received a text with a link that shower an exact ETA which was cool. The technician was very friendly and professional. He told me what work he did and didn't leave any kind of mess behind! I'm very happy with my experience and will gladly call them in the future if needed! Thanks! Read Less

I highly recommend this company and their services. Always professional and super responsive. Alex Zak has been my technician each time and he feels like a friend now! He goes out of his way to explain the work and offer solutions. He takes his time and I never feel he’s rushing to get to the next job. I trust him and his expertise. I always appreciate his suggestions. Read Less

I don't think I've ever left a google review, but felt compelled to do so in this case. The basement of our new house flooded late Thursday night with 1" of standing water after doing laundry and the sump pump ran continuously after. We contacted another local company Friday morning who indicated that we were "first on the after hours list, could be any time before or after 5, we'll call you," sadly, we were ghosted after canceling all plans/waiting by the phone all day, it got late, and the issue was stable enough for the night. After reading the Roto reviews, we gave them a shot. My call was answered promptly, within 40 minutes Alex was at my house (on an on call holiday), and in probably less than an hour a new/the right sump pump was installed (previous owners installed a pump not made to grind solids/waste so it was constantly clogging), alongside all sorts of helpful tips and education. Alex was paced, personable, professional, and definitely knows his stuff. We'll absolutely be return customers for future plumbing needs and upcoming septic tank work. If you can, ask for Alex! Read Less

Approximately 2 years ago I had 3 high end toilets installed at my Inn. Matt was AMAZNG to work with! So much so, I made certain to retain his cell number. Last week a guest contacted me regarding an issue with one of these toilets. I contacted Matt via his cell phone. Though Matt had moved to another position within the company, he oversaw my issue through to completion! In these days when most companies seem to focus only upon making the sale, it was beyond refreshing to experience an employee do the reverse - that being, going above and beyond to make this experience as good as possible for me - the customer! Matt - you're the best and the company is lucky to have such a dedicated, responsible, customer focused employee such as yourself!! Thanks again!! Read Less